Return Policy

The Gem Lab will accept items for exchange or store credit within 7 days of receiving shipment. Item(s) must be unworn and returned in new and original condition/packaging.

Contact The Gem Lab (585) 359-3900 if you would like to exchange a qualifying item or if you wish to receive store credit.

Non-returnable items:

• All sale items
• Special orders
• Modified or altered items
• Engraved items
• Custom items
• Estate Jewelry

Allow 7 business days to process your return.

A shipping label will be provided by The Gem Lab and the returned/exchanged item(s) will be credited to you less the shipping charges: